Política de envío

Thank you for shopping at AVENUE FALLS. The following terms constitute our Shipping Policy.

SHIPMENT PROCESSING TIME

All orders are processed within 3–7 business days. Orders are not shipped or delivered on weekends or holidays. During periods of high order volume, processing may take a few days longer. If there is a significant delay in the shipment of your order, we will contact you by email.

SHIPPING DESTINATIONS

AVENUE FALLS ships to addresses within the United States, including U.S. Territories and APO/FPO/DPO addresses. We do not currently ship internationally.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges are calculated and displayed at checkout. We ship via USPS. Current services and approximate rates:

• USPS Ground Advantage — approximately $5.62
• USPS Priority Mail — approximately $12.82
• USPS Priority Mail Express — approximately $40.99

Rates are set by USPS and vary with destination and parcel weight. Delivery estimates are provided by the carrier, and delays can occasionally occur.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a shipment confirmation email once your order has shipped, containing your tracking number. Tracking becomes active within 24 hours.

DAMAGED OR LOST SHIPMENTS

If your order arrives damaged, or does not arrive at all, contact us at avenuefalls@gmail.com with your order number and a photograph where relevant. Claims must be submitted within 4 weeks of receipt, or within 4 weeks of the estimated delivery date for a parcel lost in transit. Claims that are an error on our part are covered at our expense. Please retain all packaging materials until a claim is resolved.