Frequently Asked Questions

Materials

What are your pieces made from?
Three families: solid S925 sterling silver (some plated in rhodium or gold), gold-plated alloy (electroplated over a base metal), and settings using freshwater pearl, moissanite or zircon. The material is named on every product page.

Is your jewellery hypoallergenic?
Our S925 sterling silver pieces are generally well tolerated by sensitive skin. Our plated alloy pieces are electroplated over a base metal, and we do not currently publish their nickel content — if you have a nickel allergy, we would suggest choosing sterling silver, or emailing us before ordering.

Will plating wear off?
Plating is a surface layer and will wear with time and contact. Our care guide covers how to slow that down.

Orders & shipping

Where do you ship?
Within the United States, including US territories and APO/FPO/DPO addresses. We do not currently ship internationally.

How much is shipping?
Calculated at checkout by USPS. Current rates are approximately $5.62 Ground Advantage, $12.82 Priority Mail and $40.99 Priority Mail Express.

How long until my order ships?
Orders are processed within 3–7 business days. Orders are not shipped or delivered on weekends or holidays. You will receive a shipping confirmation email with a tracking number once it is on its way; tracking becomes active within 24 hours.

Returns

What is your returns window?
4 weeks from receipt. Items must be unused, in the same condition you received them, and in their original packaging. Proof of purchase is required.

My item arrived damaged or faulty.
Email us within 4 weeks of receiving it, with a photo. Claims that are an error on our part are covered at our expense.

My order never arrived.
Claims for packages lost in transit must be submitted no later than 4 weeks after the estimated delivery date.

Sizing

What size are your bracelets and rings?
Dimensions vary by design and are listed on the product page where available. If a measurement you need is not shown, email us with the product name and we will measure it for you.